Natural Moose FAQs

If you receive a damaged product, please contact us at info@naturalmoose.com. Please provide your name, shipping address, order number (if available) and a picture of the broken product within 14 days of the purchase. We will then send you a replacement.

Orders will generally ship within 2-5 business days of the order being placed.

UPS and FedEx shipping generally takes about 2-3 business days. We ship all of our products directly from Edmonton, AB, Canada and San Diego, California, USA so the shipping time depends on your location and can generally take up to 7 days.

Prices vary depending on shipment size. All orders over $50 ship free.

If you don’t like your product for any reason you can send it back to us within 10 days of the purchase. The original invoice must be included with each return. Please allow 30 days for receipt and processing of your return. Natural Moose LLC is not responsible for lost or damaged shipments during a return, therefore we recommend a service that provides a tracking number and insurance. Please send to the following address: Natural Moose 1 Rudolph Road, Ontario, Canada.

In some cases Natural Moose LLC allows only partial refunds;

1. The item is not in its original conditions when it arrives at Natural Moose facility

2. Return of item takes longer than 10 days after delivery

3. Sales Items can not be refunded just regular priced items

If you didn’t receive your package please make sure that the package wasn’t mistakenly placed nearby. For example: at your neighbor’s door or in your manager’s office. Please keep in mind that carriers drop packages off at a close location if you are not available at the time of delivery.

If you have received the wrong product please email us at info@naturalmoose.com and provide your name, order number and the list of products that are missing. We will make sure the issue is resolved as soon as possible.